1. Who we are
Performance Redesigned Limited is a company registered in England and Wales.
Company number: 16985452
Registered address: 3 Gales Drive, Three Bridges, West Sussex, RH10 1QA
Our website address is: https://performanceredesigned.com.
For the purposes of UK data protection law, Performance Redesigned Limited is the data controller in respect of the personal data collected through this website.
If you have any questions about this policy or how we handle your personal data, contact us at: info@performanceredesigned.com
2. What data we collect and why
Enquiries via the contact form
When you submit an enquiry through our website contact form, we collect your name, email address, phone number (if provided), and the content of your message. We use this information solely to respond to your enquiry. The legal basis for this processing is legitimate interests – specifically, our legitimate interest in responding to people who contact us, and your legitimate interest in receiving a response.
Bookings
When you book a call through our Microsoft Bookings link, your name, email address and appointment details are processed by Microsoft. Microsoft acts as a data processor on our behalf. Their privacy policy is available at microsoft.com/privacy
Contact form submissions via Brevo
Contact form submissions on this website are processed through Brevo (formerly Sendinblue), which acts as a data processor on our behalf. This means your submission data is stored on Brevo’s servers. Brevo’s privacy policy is available at brevo.com. We do not use Brevo to send unsolicited marketing emails. If we introduce email marketing in future, we will update this policy and obtain your explicit consent before sending marketing communications.
Website analytics and cookies
This website uses cookies necessary for it to function correctly, including cookies set by WP Rocket for performance and caching purposes. We may use analytics tools to understand how visitors use the site – for example, which pages are visited, how visitors arrived, and whether they are using a mobile or desktop device. Where we introduce an analytics tool, we will update this policy to reflect the tool in use and the data it collects. You will be asked to consent to non-essential cookies when you first visit the site.
3. How long we keep your data
Enquiry data (people who contact us but do not become clients) is kept for up to two years from the date of your enquiry, after which it is deleted.
Client data is kept for seven years from the end of the client relationship, in line with our legal and tax obligations under UK law.
You can ask us to delete your data at any time – see section 5.
4. Who we share your data with
We do not sell, rent or share your personal data with third parties for their own purposes. Your data may be processed by the following third-party services that we use to operate this website and our business:
Brevo – contact form data storage and email delivery (data processed in the EU under GDPR-equivalent safeguards)
Microsoft – appointment booking via Microsoft Bookings
Bluehost – website hosting
WP Rocket – website performance and caching
Each of these acts as a data processor under our instruction and is bound by appropriate data processing agreements.
We may disclose your personal data if required to do so by law or in response to a valid request from a regulatory authority.
5. Your rights
Under UK GDPR, you have the following rights in relation to your personal data:
The right to access – you can ask us what data we hold about you.
The right to rectification – you can ask us to correct inaccurate data.
The right to erasure – you can ask us to delete your data.
The right to restrict processing – you can ask us to limit how we use your data.
The right to object – you can object to us processing your data where we rely on legitimate interests.
The right to data portability – you can ask us to provide your data in a portable format.
To exercise any of these rights, contact us at info@performanceredesigned.com. We will respond within one calendar month.
6. Complaints
If you are unhappy with how we have handled your personal data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
ICO website: ico.org.uk
ICO helpline: 0303 123 1113
We would welcome the opportunity to address your concerns before you contact the ICO, so please contact us first.
7. Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last updated. We recommend checking this page periodically.